Your information
Privacy Policy
How Maxim Energy collects, uses and protects information provided through our website and services.
About this policy
Maxim Energy respects your privacy and handles personal information in accordance with applicable Australian privacy requirements. This policy explains what information may be collected when you use maximenergy.com.au, why it is collected, and the choices available to you.
Last updated: 24 August 2026
Information we may collect
We may collect information that you voluntarily provide when you request a quote, contact us, call or email us, or submit a website form. This may include your name, phone number, email address, postcode, service requirements, property details and any files or photographs you choose to provide.
Our website may also collect technical and usage information such as IP address, approximate location, device and browser type, pages visited, referring source, clicks, scrolling, session duration and interactions with forms or buttons.
How we use information
- To respond to enquiries and prepare relevant solar, battery or electrical recommendations.
- To provide, improve and support our services.
- To understand how visitors use the website and improve customer journeys.
- To measure marketing and website performance.
- To maintain security, prevent misuse and meet legal obligations.
Google Analytics 4
We use Google Analytics 4 (GA4), provided by Google, to understand website traffic and performance. GA4 may collect information about pages viewed, traffic source, device and browser characteristics, approximate location and interactions such as clicks, scrolling and form progress. This information helps us understand which pages are useful and how visitors move through the website.
Google may process this information on servers outside Australia. You can learn more about how Google handles information in its privacy policy and can use Google’s browser opt-out tools where available.
Microsoft Clarity
We use Microsoft Clarity to better understand how visitors interact with our website through tools such as heatmaps and session recordings. Clarity may collect technical and behavioural information including clicks, scrolling, navigation paths, device details and page interactions.
Clarity is configured to mask sensitive content. We do not use Clarity to intentionally record passwords, payment information or the content of sensitive form fields. Microsoft may process information on servers outside Australia. More information is available in the Microsoft Privacy Statement and Microsoft Clarity documentation.
Cookies and similar technologies
Our website and service providers may use cookies or similar technologies to keep the website functioning, measure traffic, remember preferences and analyse website use. You may restrict cookies through your browser settings, although some website features may not work as intended.
Website forms, calls and email
Information submitted through our forms is used to respond to your request and may be stored in the systems we use to manage enquiries, communications and customer service. Please only upload information necessary for your enquiry and avoid including highly sensitive information unless we specifically request it through an appropriate channel.
Sharing and service providers
We do not sell personal information. We may disclose information to trusted providers that help us operate the website, analytics, communications, enquiry management and business systems, or where disclosure is required or authorised by law. These providers may process data in Australia or overseas and are expected to handle it consistently with their contractual and legal obligations.
Data retention and security
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, business, legal and record-keeping requirements. We take reasonable steps to protect information, but no online service can guarantee absolute security.
Your choices and rights
You may ask us to access or correct personal information we hold about you, or to address a privacy concern. You can also use browser controls to manage cookies and may use available opt-out tools provided by Google or Microsoft. Some information may need to be retained where required by law.
External links
Our website may link to third-party websites. Their privacy practices are governed by their own policies, and Maxim Energy is not responsible for those external sites.
Contact us
For privacy questions, access or correction requests, or concerns about how information has been handled, please contact Maxim Energy through our website contact page or the contact details published on this website.