Last updated: 30 July 2026
These website terms provide general information about services supplied by Maxim Energy Pty Ltd (ABN 51 652 446 565) across Victoria. Your project-specific quote, system design, scope of works, payment schedule and any written variations form the agreement for your project. If there is any inconsistency, the project-specific documents take priority to the extent permitted by law.
Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.
1. Services and quotations
We provide services that may include solar PV, battery storage, backup systems, EV charging, switchboard or associated electrical work, maintenance and fault finding. The exact equipment, quantities, locations, inclusions, exclusions and price are those stated in your written quote and accepted variations.
A quote is based on the information available when it is prepared. It may be subject to site inspection, safe access, structural and electrical conditions, network requirements, stock availability and required approvals. Unless the quote states otherwise, website information is general and is not itself a binding offer.
2. Customer information and site access
You must provide accurate information relevant to the work, including property ownership or authority to approve the work, electricity bills or interval data when requested, existing solar or battery equipment, known roof or electrical issues, access restrictions and any hazardous materials or conditions.
You must provide safe and reasonable access to the premises, switchboard, meter, roof and other work areas at the agreed time. An adult authorised to make site decisions should be available where reasonably required. Pets, vehicles, stored items and other obstructions must be secured or moved where necessary for safe access.
3. Site conditions and variations
Some conditions cannot be confirmed until inspection or installation begins. Examples include concealed wiring, non-compliant existing work, switchboard defects, unsuitable roof structure, damaged or unavailable matching roof tiles, asbestos or other hazardous materials, restricted cable routes, additional protection requirements and distributor-requested works.
If a material issue is identified, we will explain the effect on the scope, price or timing. Additional work will not be charged as a variation without your approval, except where immediate action is reasonably necessary to make an electrical condition safe. You may decline a proposed variation, but we may suspend or end the affected work if it cannot be completed safely, legally or in accordance with the accepted design.
4. Approvals, metering and network requirements
Solar, battery, backup and EV projects may require distributor approval, export settings, metering changes, electrical inspection, certificates or other third-party action. Responsibilities will be stated in the quote or project documents.
Distributor, retailer, inspector and government processing times are outside our direct control. Export approval is not a guarantee that a retailer will offer a particular feed-in tariff. Costs for distributor works, meter replacement or consolidation, truck appointments, supply upgrades or other third-party services are excluded unless expressly included in writing.
5. Equipment and substitutions
Equipment is subject to supplier availability. We will not substitute a quoted major component with a materially different product without your agreement. If an item becomes unavailable, we may offer an equivalent or better alternative, revise the timing, or agree to cancel the affected part of the project. Any price change or refund will be confirmed in writing.
6. Price and payment
The price, GST treatment, deposit, progress payments and balance due are stated in your quote or invoice. Payment must be made by the due date using an accepted payment method. Unless otherwise agreed in writing, ownership of supplied equipment does not pass until all amounts due for that equipment have been paid.
If an invoice is overdue, we may pause ordering, scheduling, installation, commissioning or non-urgent support after giving reasonable notice. This does not affect any rights or obligations that apply under law.
7. Scheduling, delays and cancellation
Installation dates are scheduled in good faith but may change because of unsafe weather, site conditions, product delivery, illness, network approvals, inspections or other circumstances outside reasonable control. We will communicate material changes and arrange a new date.
If you need to reschedule or cancel, contact us as early as possible. Any cancellation, restocking, design, travel or short-notice rescheduling cost will only apply if it is disclosed in the accepted quote or otherwise agreed and is permitted by law. Statutory cooling-off rights apply where the law provides them, including eligible unsolicited consumer agreements.
8. Installation, testing and handover
Electrical work will be performed or supervised by appropriately licensed people and completed in accordance with applicable requirements. We may use suitably qualified employees or subcontractors while remaining responsible for our obligations to you.
Equipment locations and cable routes may require reasonable adjustment where actual site conditions differ from the preliminary design. Material changes will be discussed before proceeding. On completion, we will carry out applicable testing and commissioning and provide required handover or compliance documents.
9. Performance, savings and backup
Any production, savings, payback, self-consumption or battery-runtime figure is an estimate unless expressly stated otherwise. Actual results depend on weather, shading, orientation, electricity use, tariffs, export limits, equipment settings, degradation, outages and other site-specific factors.
A battery does not automatically provide backup during a grid outage. Backup capability depends on the selected equipment, system design, protected circuits, available battery charge, operating limits and installation of the required backup components. The agreed backup scope is only what is stated in writing.
10. STCs, rebates and incentives
Eligibility for STCs, rebates, loans or other incentives depends on the applicable program rules and the customer’s circumstances. Unless the project documents state otherwise, you must provide accurate information and sign required forms. An advertised or estimated incentive is not guaranteed until eligibility and the claim are confirmed.
If a quoted discount assumes assignment of eligible certificates or another incentive and the claim becomes unavailable because information supplied by you is inaccurate, eligibility requirements are not met, or the certificates were previously assigned, the price may be adjusted only as set out in the accepted project documents and permitted by law.
11. Warranties and Australian Consumer Law
Manufacturer warranties apply subject to their published terms. Our workmanship warranty and any project-specific warranty are described in the accepted documents. Warranty coverage does not generally extend to damage caused by misuse, unauthorised modification, external electrical events, pests, fire, flood, severe weather, building movement, failure to follow operating instructions or work performed by others, except where the law requires otherwise.
Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, remedies may include repair, replacement, refund, re-supply of services or compensation for reasonably foreseeable loss or damage. Manufacturer warranty periods do not replace or limit these statutory rights.
12. Maintenance and fault-finding work
A service call or diagnostic fee covers the work described in the booking or quote. Diagnosis does not guarantee that a fault can be repaired during the first visit, particularly where parts, manufacturer support, roof access, network attendance or further testing are required. We will explain further work and obtain approval before proceeding where it is outside the agreed scope.
13. Liability
To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable. We are not responsible for failures caused solely by third-party networks, electricity retailers, monitoring platforms, internet services, manufacturers or work outside our scope. This clause does not limit liability for negligence, breach of contract, personal injury, property damage, fraud, or any liability or consumer right that cannot legally be limited.
14. Privacy
We may collect and use information reasonably necessary to quote, design, schedule, install, certify, claim eligible incentives and support your system. Information may be shared with installers, suppliers, distributors, inspectors, regulators or program administrators where reasonably required for your project or by law. Please contact us if you have a privacy question or need to correct your details.
15. Complaints and disputes
Please contact us promptly through our Contact page and provide the project address, relevant documents and a clear description of the issue. We will review the matter and aim to respond within a reasonable time. If a consumer dispute cannot be resolved directly, you may contact Consumer Affairs Victoria or another appropriate external dispute-resolution body.
16. General
These terms and each project agreement are governed by the laws of Victoria, Australia, unless applicable law requires otherwise. If a provision is invalid or unenforceable, the remaining provisions continue. A waiver must be clear and applies only to the specific circumstance for which it is given.
We may update these website terms from time to time. The terms and project documents accepted for an existing project continue to govern that project unless both parties agree otherwise or the law requires a change.
Questions? Please contact Maxim Energy before accepting a quote if any part of the proposed scope or terms is unclear.